In today's world of tight budgets, stalled or frozen projects, and drastic staff reductions, IT executives are looking for different ways to run their shops. Having technical competence is not enough. IT organizations must focus not only on technology but people and processes as well.
Today’s IT managers need to look at their internal processes, streamline them and close the loopholes that affect IT infrastructures and the organization’s bottom line. The Information Technology Infrastructure Library (ITIL®) can help to accomplish this goal.
What is ITIL®?
ITIL® is the is the most widely accepted approach to IT service management and is relevant to anyone involved in the delivery or support of IT services. ITIL® provides guidance on how to take a holistic, process based business approach to IT Service Management.
What are the benefits of ITIL®?
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Aligns IT services with business requirements
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Provides proven best practices, not just a methodology
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Demonstrates how to provide optimal service at a justifiable cost
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Teaches the concepts, benefits and processes required to deliver world class customer service in an IT environment
Why take ITIL® training from New Horizons?
New Horizons ITIL® training will help you apply the internationally proven best practices for IT services and adopt a business and systematic approach to managing day-to-day operations. New Horizons offers training paths for the following certifications to ensure all IT employees and managers have reached the appropriate skill level needed to succeed:
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Foundation
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Practitioner
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Manager
Click here to view our complete ITIL® course listings and outlines.
Who will benefit from ITIL® education and certification?
IT professionals, management, IT quality teams, suppliers and consultants and those responsible for the implementation and support of information technology.
Learn More To learn more about our ITIL® certification offerings, please contact us.
