Microsoft Certified Professional (MCP)
Microsoft Certified Technology Specialist (MCTS)
Microsoft Certified IT Professional (MCITP)
Microsoft Certified Professional Developer (MCPD)
Microsoft Certified Systems Administrator (MCSA)
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Application Developer (MCAD)
Microsoft Certified Solution Developer (MCSD)
Microsoft Certified Database Administrator (MCDBA)
Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Office Specialist (MOS)
Description
The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to troubleshoot desktop environments running Microsoft Windows.
Audience
The MCDST credential is for IT professionals working in the typically complex computing environment of small, medium, or large organizations
Prerequisites
An MCDST candidate should have 6–12 months of experience supporting end users of a desktop operating system.
Certification Track
Acquired Skills
The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists
Requirements
MCDST candidates are required to pass two core exams. These two exams are:
- 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
- 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Elective exams are not required.
Authorized Centers
New Horizons has the largest network of Microsoft Certified Partners for Learning Solutions (CPLSs) in the computer training industry.
For more information on the MCDST credential go to http://www.microsoft.com/learning/default.mspx.
