New Horizons Registration/Cancellation Policies

Cancellations and Refunds

Below are the New Horizons Cancellation and Refund Policies. If you have any questions, please do not hesitate to contact us.

STANDBY

If a student is 15 minutes late, they risk losing their seat to a standby student.
If a student is 30 minutes late or more, they will need to reschedule. A no-show fee will apply.
Students are ultimately responsible for confirming themselves.
Retakes are enrolled as a Stand-By. The student must bring previously issued courseware, and additional fees may apply (LMS fee, LOD fee, etc.). ** Open enrollment classes are subject to change**

CANCELLATION/RESCHEDULE POLICY

Notify New Horizons ASAP at [PHONE] or Written notification: [EMAIL] to avoid penalties.
For open enrollment classes, ten (10) business days' notice is required to reschedule a class with no additional fees.

DEDICATED CLASS, ONSITE CLASS, OR ROOM RENT CANCELLATION/RESCHEDULE POLICY

Notify New Horizons ASAP at [PHONE] or Written notification: [EMAIL] to avoid penalties.
If rescheduled with no fewer than fifteen (15) business days before scheduled date, an administration fee of 10% will be added to the purchase amount. If rescheduled with fewer than 15 days in advance of scheduled date, 100% of the class price will be due by date of originally scheduled class.

RED HAT CANCELLATION/RESCHEDULE POLICY

Red Hat policy dictates that fifteen (15) business days' notice is required to reschedule with no additional fees. Only one (1) reschedule is permitted. Rescheduling with less than fifteen (15) business days' notice will incur a processing fee equivalent to fifty percent (50%) of the published course price (MSRP). New class date must be given at time of reschedule, and class must be completed within one (1) year of original invoice date.
Student substitutions can be made no less than 48 hours before the start of the class.
In case of a no-show, no refund or reschedule will be provided, and payment will be forfeited.

NO-SHOW

Failure to notify of student's intent to cancel will result in the company being charged in-full for the class. If the class was paid for with coupons, they will NOT be returned to the coupon pool, if paid with a seat license, a day will be removed.

REFUND POLICY

It is New Horizons’ policy that all sales are final.

GENERAL POLICIES

Failure to pay will result in cancellation of any current and future company enrollments and the case will be sent to collections.

COUPONS

Coupons are valid for 12 months from invoice date, and are non-transferable. Clubs are limited to the individual on the invoice, are non-transferable and start on the date of invoice. Premium classes will have multiple coupons pulled for enrollment. The client understands that signed order agreements shall be an agreement between New Horizons and their company, and as a qualified signature for said company, is responsible for the tuition, and shall make all personnel/employees aware that refunds will be made to the company. All reasonable discounts per New Horizons are void if portions of the above training are cancelled. New Horizons guarantees only those services set forth in the agreement. Client agrees not to hire any New Horizons employee for (1) year after the completion of the training ordered an Order Agreement

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